thedesignpeople | small business division Call Toll-Free 1.800.850.7707

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Call us toll-free at 800.850.7707 within the U.S. or dial 310.577.9222 for international orders.

   FAQ

What is a domain name?
Can you register my domain name for me?
What is the proper content needed by your website firm for your website design?
How much content should I supply for my website design?
This is my first design project. What should I consider?
What is the  turnaround time to build a full custom website?
Can I speak with my project manager on the telephone?
Who owns the copyright on the full custom website design?
What is hosting and why do I need it?
Can I host my business site with another company?
Why can't I find my web site in the search engines?
How do I get a high ranking in the search engines for my website?
What payment types do you accept?
Will I be able to see my site before it gets launched/published to the Internet?




Q. What is a domain name?

A. The domain name is a specific web site address that you choose and register with Network Solutions (the official registrar of domain names ending in .com, .edu, and .gov). Our domain name is "thedesignpeople.net"..

Q. Can you register my domain name for me?
A. Yes. Simply let your web producer or project manager know that you would like to purchase a domain name and we will assist you.

Q. What is the proper content needed by your website firm for your website design?
A. The ideal proper content for your website design would consist of digital images on disk, (in jpeg, psd, tiff, eps, or any other text information) on CD or via Email, (Text is preferably in Word format). This content will be worked into your website design or project in the most beneficial way possible, according to your requirements.

Q. How much content should I supply for my website design?
A. The amount of material required for your website design and hosting all depends on the size of your website or project. In general, common sense would dictate that if you have a 3 to 7 page website, you will not need to send your project manager a 200 page catalog, 2,000 pictures, and 100 pages worth of text copy. Likewise, if you have a 10 through 100 page website.

Q. This is my first design project. What should I consider?
A. Simple is better. It's best not to get too complex with your design. Understand your market. How do you want your company perceived. Make sure you made a website plan just like a small business plan, it will only help you to decide on the little details that comes later on.

Q. What is the  turnaround time to build a full custom website?
A. Turnaround time for full custom designs normally takes one to 2 weeks or more to present the first round of 3 design concepts from 3 designers. Once a final design concept is approved, the HTML and/or Flash conversion may take up to 2 weeks or more.

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Q. Can I speak with my project manager on the telephone?
A. Yes of course, you can call us at our normal business hours and ask for your project manager, feel free to call us at 800-850-7707.

Q. Who owns the copyright on the full custom website design?
A. Once payment has been made in full, your business owns the copyright.

Q. What is hosting and why do I need it?
A. Every business website must reside on a computer connected to the Internet. In other words, it needs to be stored on an 'Internet server' physically connected to the Internet. When people view your business website, they are actually sending an information request to this server which displays a page that is read by their Internet browser. After your business website has been designed, it is transferred to one of our data centers for hosting. We utilize state-of-the-art server systems hosted with the world leaders in co-location, Cogent Communications and Verio. THE DESIGN PEOPLE™ hosting features high-speed, reliable connectivity with fail-safe systems, backups and 24/7 monitoring. Every hosting plan includes sophisticated web statistics software to help you track visitors to your site. Please click here to learn more about Website Hosting.

Q. Can I host my business site with another company?
A. Our BusinessPro and Semi-Custom sites are non-transferable.
The designs and database technology are proprietary for these products. For the business sites to work, they all must run on the same internal system. With our custom sites, you own the design and license the technology from THE DESIGN PEOPLE™. You can move the site anytime if you choose as long as your hosting provider will support the technology that drives the business site.

Q. Why can't I find my web site in the search engines?
A. Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your web site in their directory.

Q. How do I get a high ranking in the search engines for my website?
A. Search Engine Optimization (SEO) is made up of many parts. To start off, however, you should make sure the metatags and keywords that are in your website are highly applicable to the content throughout the site. Your "keyword phase" is a grouping of text that you feel vistors of your website would have used to reach your site through a search engine. Internet Marketing takes care of these issues and many more. Please click here to learn more about Internet Marketing.

Q. What payment types do you accept?
A. We accept Visa/MasterCard/AMEX.

Q. Will I be able to see my site before it gets launched/published to the Internet?
A. Yes, The Design People lets you preview your personalized Web site before you publish it. Each time we change your content you can preview your site via a stage link to make sure you like what you see.

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