Q. What do I do if I am getting the 550 Relay Error Message in Microsoft Outlook?
If you are receiving the above message or a similar message that has the words "550 Relay Error" in it, please follow these directions:
- Open Outlook.
- Click the Tools menu.
- Click on “E-mail Accounts” at the bottom of that menu
- Click "View or Change Existing Email Account."
- Click Next.
- Select the account you want to change and click it. Your email account should say something like one of these:
-mail.agentimage.com
-mail.thedesignpeople.com
-mail.yourdomainname.com
- Click Change.
- Click "More Settings."
- Click the Outgoing Server tab.
- Check the box that says "My outgoing server requires authentication."
- Click OK.
- Now you should see the previous screen again.
- Click Test Account Settings.
- You should see the program processing, then all green check marks.
- If you see anything but green check marks don’t close anything and call Agent Image 1-800-492-6777
- If you don’t have the time to call click close or stop on the test account settings
- Then click next
- Then click finish
- This saves the new changes you made and that is the most important part. Sometimes after you save the settings it will work so try to send a message… if it still doesn’t work… please call as soon as you can.
- If you see green check marks then click Close.
- You should see the previous screen again, click Next then Finish.
- Then click "Send/Receive” in the main window and you should get any new messages you have.
- Congratulations your e-mail is now setup
