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Q. What do I do if the "Send Test E-mail message" failed?

Recheck all your settings in outlook make sure they are correct. Make sure your email address and username are in lower case and your password is entered correctly.

Then run the telnet test which is located here:
http://www.tdpsb.com/website_techsupport_2.htm

If you don’t get “220 Welcome to the @Mail Server” then you are being blocked for one reason or another. Contact your Internet Service Provider for their Outgoing SMTP and your username and password.

Then try again.

Temporarily disable all internet security, mail scanning software, firewalls, and antivirus.

Then try again.

If this doesn’t fix it please call us 1-800-492-6777

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